Zendesk is now on the Google Apps Marketplace

On August 24th, Zendesk announced that their flagship, namesake product, Zendesk, is now available on the Google Apps Marketplace.

Here's a link to the full announcement:

• http://www.zendesk.com/blog/zendesk-on-google-apps-marketplace

Zendesk integrates with Google Mail (Gmail), Google Calendar, Google Drive, and Google Analytics.  

Also, you can now provision Zendesk accounts from Google.

Zendesk is a cloud-based customer service (helpdesk / ticketing) application.  In addition to the traditional helpdesk functionality (end-users create tickets and agents of the organization respond to those tickets), Zendesk has hooks into other platforms like Wordpress, Twitter, Facebook, SafesForce, and more.  

Zendesk even has a hook into a VoIP service allowing you to setup a helpdesk phone system where unanswered phone calls are recorded as voicemails which are transcribed into new tickets.

It's a cool package with different packages at varying price points.  Check them out!

Note -- KDA Web Technologies is a Zendesk Ambassador.  We can help your organization get online with Zendesk and integrate your Google Apps domain with Zendesk for convenient and reliable Single Sign-On (SSO) service.  KDA Web Technologies can also help your organization integrate Zendesk with OneLogin for cloud-based SSO service.

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Wes Dean, a Google Apps Certified Deployment Specialist and a Google Apps Trusted Tester, is Principal of KDA Web Technologies, a Google Apps Authorized Reseller.  To learn how Wes and KDA Web Technologies can help you, go to http://www.kdaweb.com/.